What is Cognigy
Cognigy is an enterprise AI platform for customer service and contact centers. It provides generative and conversational AI powered customer service agents, offering an AI workforce for instant, personalized service in any language and on any channel.
Features of Cognigy
- AI & LLMs
- Agentic AI
- Knowledge AI
- NLU
- Generative AI
- Experience Orchestration
- AI Agent Studio
- Multimodal CX
- Voice Connectivity
- Insights & Analytics
- Agent Augmentation (Agent Copilot, Live Chat)
- AI Agents for Voice
- AI Agents for Chat & Messaging
- AI-Powered Agent Assist
- AI Agents for Sales & Marketing
- Contact Center AI Integrations (Avaya, Genesys, NICE, Microsoft, 8x8)
Use Cases of Cognigy
Cognigy can be used for customer service automation and in contact centers. Specific use cases include AI Agents for Voice, AI Agents for Chat & Messaging, AI-Powered Agent Assist, and AI Agents for Sales & Marketing. It integrates with various contact center platforms. It is applicable across industries such as Airlines, Automotive, Finance & Banking, Healthcare, Insurance, Retail & E-commerce, Telecommunications, and Utilities.
