What is Hugo
Hugo is a true AI agent for customer support, powered by Crisp. It understands multi-turn conversations, connects directly to live business data like product catalogs and operational tools, and can take real actions — not just generate replies. Built with strict boundaries and human handoff when needed, Hugo helps teams automate support reliably while maintaining accuracy, control, and customer trust.
Features of Hugo
- Multi-turn intelligence: Maintains context across conversations.
- Deep integration: Connects to knowledge base, CRM, and business tools.
- Smart escalation: Knows when to involve humans with full conversation context.
- Security: Enterprise-grade encryption, secure APIs, and strict access controls.
- Compliance: GDPR-compliant and meets Europe's highest privacy standards.
- Hosting: All data stored and processed on European servers.
- No-code interface: Train and deploy Hugo in minutes.
- Model Context Protocol (MCP): Access live data, perform actions, and resolve conversations autonomously.
- Analytics: Track performance, accuracy, and satisfaction in real-time.
Use Cases of Hugo
- Automating repetitive customer support tasks.
- Resolving tickets faster.
- Serving customers 24/7.
- Handling complex workflows and escalations.
- Providing accurate, factual responses grounded in business data.
Pricing
- Mini: $45/month (membership)
- Essentials: $95/month (membership)
- Plus: Custom pricing
- Pay as you go: $0.00
FAQ
What is the best AI agent for customer support? Hugo combines AI agents with human support to achieve a 4.7/5 average customer satisfaction rating, matching the best in the industry.
Which AI agent solutions enhance customer support? The best AI agents provide accurate, factual responses with authentic conversations, while offering seamless routing to human support when needed.
What is an AI customer service agent? It's a smart digital assistant that helps customers, answers questions 24/7, and gets smarter with every chat.
What is an example of AI customer support? A customer asks about their order, and the AI provides an answer instantly - no waiting for a human.
What if the AI Agent gets something wrong? If Hugo ever makes a mistake, it will ask for help or connect you to a real person - always learning for next time.
