What is Supportson
Supportson is an AI-powered support widget that integrates chat, video calls, and paid consultations into a single platform. It aims to provide small teams with enterprise-level support capabilities at a reduced cost, enabling direct customer interaction beyond traditional ticketing.
How to use Supportson
- Design your agent: Name, define personality, tone, and style for your AI agent.
- Add knowledge: Upload documents (PDFs, spreadsheets), paste URLs, or input information directly for the AI to learn.
- Go live: Integrate a single line of code onto your website to activate the agent.
Features of Supportson
- Knowledge base: Indexes PDFs, websites, and documents to answer customer queries.
- Custom persona: Allows agents to adopt a specific brand voice (formal, casual, technical, friendly).
- Instant answers: Provides responses in under 2 seconds.
- Seamless handoff: AI escalates complex issues to human agents.
- Paid sessions: Enables charging for video calls, consultations, or premium support with built-in Stripe payments.
- Analytics & insights: Tracks resolution rates, response times, and revenue.
- Multi-channel support: Integrates with website widgets, Slack, Microsoft Teams, WhatsApp, Email, Telegram, Discord, SMS, and Phone.
- Video Calls: Built-in video call functionality with screen sharing.
- AI + Human Handoff: Combines AI responses with seamless escalation to human agents.
- iOS App: Native iOS app for agents with live visitor tracking, push notifications, and one-tap calls.
Use Cases of Supportson
- Providing instant AI answers to customer queries.
- Handling routine inquiries through AI, escalating complex issues to human agents.
- Offering face-to-face customer support via integrated video calls.
- Generating revenue through paid consultations and premium support sessions.
- Managing customer interactions across multiple channels (website, Slack, Teams, WhatsApp, etc.) from a single dashboard.
- Allowing support agents to manage interactions on the go via a mobile app.
Pricing
- Aloha: $0/month - Includes 1 AI agent, 50 conversations/month, website widget, knowledge base, and community support.
- Mahalo: $29/month - Includes 2 agents (AI + human), unlimited conversations, all channels, branding removal, paid chat & video calls, and priority support.
- Ohana: $79/month - Includes up to 10 agents, unlimited everything, team dashboard, analytics & reports, API access, and dedicated support.
- Big Kahuna: Custom plan for enterprises.
FAQ
- How does the AI learn about my business? By pasting your website URL, uploading documents (PDFs, spreadsheets, videos), or typing directly. The AI builds a knowledge base in under 60 seconds.
- Do I need any technical skills? No. Setup involves copying one line of code or using WordPress/Shopify plugins, taking under 5 minutes.
- Can I charge for support calls? Yes, Supportson has built-in paid sessions with per-call or per-minute pricing for video, voice, or chat consultations, with payments processed via Stripe.
- What happens when the AI can't answer? It seamlessly escalates to a human agent, notifying them via SMS, email, or Slack.
- Is it really free? The Aloha plan is free forever with 1 AI agent and 50 conversations/month. Upgrades are available for more features.
- What languages does it support? The AI automatically detects and responds in the customer's language.
