Supportson

What is Supportson

Supportson is an AI-powered support widget that integrates chat, video calls, and paid consultations into a single platform. It aims to provide small teams with enterprise-level support capabilities at a reduced cost, enabling direct customer interaction beyond traditional ticketing.

How to use Supportson

1. Design your agent: Name, define personality, tone, and style for your AI agent.
2. Add knowledge: Upload documents (PDFs, spreadsheets), paste URLs, or input information directly for the AI to learn.
3. Go live: Integrate a single line of code onto your website to activate the agent.

Features of Supportson

• Knowledge base: Indexes PDFs, websites, and documents to answer customer queries.
• Custom persona: Allows agents to adopt a specific brand voice (formal, casual, technical, friendly).
• Instant answers: Provides responses in under 2 seconds.
• Seamless handoff: AI escalates complex issues to human agents.
• Paid sessions: Enables charging for video calls, consultations, or premium support with built-in Stripe payments.
• Analytics & insights: Tracks resolution rates, response times, and revenue.
• Multi-channel support: Integrates with website widgets, Slack, Microsoft Teams, WhatsApp, Email, Telegram, Discord, SMS, and Phone.
• Video Calls: Built-in video call functionality with screen sharing.
• AI + Human Handoff: Combines AI responses with seamless escalation to human agents.
• iOS App: Native iOS app for agents with live visitor tracking, push notifications, and one-tap calls.

Use Cases of Supportson

• Providing instant AI answers to customer queries.
• Handling routine inquiries through AI, escalating complex issues to human agents.
• Offering face-to-face customer support via integrated video calls.
• Generating revenue through paid consultations and premium support sessions.
• Managing customer interactions across multiple channels (website, Slack, Teams, WhatsApp, etc.) from a single dashboard.
• Allowing support agents to manage interactions on the go via a mobile app.

Pricing

• Aloha: $0/month - Includes 1 AI agent, 50 conversations/month, website widget, knowledge base, and community support.
• Mahalo: $29/month - Includes 2 agents (AI + human), unlimited conversations, all channels, branding removal, paid chat & video calls, and priority support.
• Ohana: $79/month - Includes up to 10 agents, unlimited everything, team dashboard, analytics & reports, API access, and dedicated support.
• Big Kahuna: Custom plan for enterprises.

FAQ

• How does the AI learn about my business? By pasting your website URL, uploading documents (PDFs, spreadsheets, videos), or typing directly. The AI builds a knowledge base in under 60 seconds.
• Do I need any technical skills? No. Setup involves copying one line of code or using WordPress/Shopify plugins, taking under 5 minutes.
• Can I charge for support calls? Yes, Supportson has built-in paid sessions with per-call or per-minute pricing for video, voice, or chat consultations, with payments processed via Stripe.
• What happens when the AI can't answer? It seamlessly escalates to a human agent, notifying them via SMS, email, or Slack.
• Is it really free? The Aloha plan is free forever with 1 AI agent and 50 conversations/month. Upgrades are available for more features.
• What languages does it support? The AI automatically detects and responds in the customer's language.