What is Thunai
Thunai is an AI platform and Agentic Knowledge Orchestration Platform that turns your team’s knowledge into AI Agents that act, respond, and automate instantly. It activates your organization's brain by transforming scattered knowledge (docs, decks, call notes, etc.) into functional AI agents.
How to use Thunai
Thunai allows users to upload various types of content, including documents, videos, slides, transcripts, audio, links, and chats. Thunai then processes this uploaded information and turns it into AI agents that can perform tasks instantly.
Features of Thunai
- Thunai Brain Powered by Multimodal Learning: Processes diverse content types (docs, videos, slides, transcripts, audio, links, chats, etc.) to create AI agents.
- Voice Agent: Offers human-like conversations, answers phone calls & website inquiries, troubleshoots with real-time screenshare, schedules meetings & creates calendar events, logs responses to CRM, pings on Slack or Teams for next steps, and captures & summarizes with speaker diarization.
- Chat Agent: Finds answers from your knowledgebase, responds to queries with personalized replies, creates custom ticket workflows, syncs with existing helpdesk tools, is available as API for easy integration, and can be embedded anywhere (web, mobile, portals).
- Email Agent: Automates inbox tasks with prompts, sends instant personalized replies, automatically alerts potential opportunities, has built-in integrations, processes incoming emails, and handles multiple inquiries within a single thread.
- Application Agent: Provides AI-powered content generation, creates engaging professional content, crafts personalized outreach messages, sends automated replies, offers deep insights into potential clients, tailors posts for groups, and generates topic ideas.
- AI Notes: Provides real-time transcription, recordings, and action items for online and offline meetings.
- Workflow Automation: Connects to organizational apps to automate jobs.
- Integrations: Works with various tools including Calendar (Google Calendar, Outlook, Any.do), Chat & Communication (Microsoft 365, Teams, Slack, WhatsApp, AIM), Meetings (Zoom, Google Meet, Microsoft Teams, GoTo Meeting, WebEx), CRM (Trello, Zendesk, Salesforce, HubSpot, Pipedrive), Project Management (Redmine, Trello, Asana, Jira, Help Scout), and Mail & Storage (Zoho Mail, Google Drive, Dropbox, OneDrive, Box).
Use Cases of Thunai
Thunai offers smart solutions for various roles and industries:
- Customer Support: Resolve tickets faster, elevate customer experience with instant answers for L1 tickets, auto-escalate urgent issues, provide live screenshare, and use call scoring.
- Sales: Focus on high-probability leads and close deals faster by qualifying high-value leads instantly, delivering personalized answers, automating follow-ups, and focusing on relationships.
- Marketing: Drive higher conversions with instant content creation, fix low engagement with targeted content, generate blogs and social media posts, auto-generate ad/social variants, and create content based on customer pain points.
- Specific Agent Use Cases: Includes agents for Live Chat Assistance, Ticket Routing, Case Escalation, SLA Compliance, Returns & Refunds, Billing Inquiry, Live Agent Assistance, Training Coaching, Quality Assurance, Call Summarization, Call Scoring, Account Recovery, Warranty Claims, Order Status, Complaint Resolution, Lead Qualification, Demo Scheduling, Customer Onboarding, Appointment Booking, IT Helpdesk, Travel Booking, Course Enrollment, Prescription Refill, Email Sending, Newsletter creation, Email Follow-ups, Lead Nurturing, Slack Support, Call Center operations, Handoffs, Voice Assistance, WhatsApp Business, Email Support, FAQ handling, Product Information, Property Inquiry, Sales Inquiry, Product Finding, Hotel Concierge, and Lead Capture & Nurture.
